Provider: Pitney Bowes Business Insight
CallingAreaInfo quickly calculates a comprehensive analysis that allows users to easily identify and understand local calling areas and plans without spending weeks pouring over reams of cryptic tariff and regulatory data. This product demystifies complex technical, engineering data and makes it simple to use, delivering data that is instantly meaningful and upon which organizations, such as telecommunications service providers, can take action.
CallingAreaInfo maps the local calling plans available to business and residential customers when calling out from or into a location. Calling plans are the rate structures that determine which phone numbers can call which other phone numbers and at what rates. Most Local Exchange Carriers (LECs) offer more than one calling plan for each NPA/NXX combination they serve. CallingAreaInfo also distinguishes local calls based on cost and status, including Free, Toll, Time of Day and Holiday.
CallingAreaInfo allows the user to visualize the calling area from two perspectives:
- Examine the local calling plan for calls that originate from a location (exchange), also called outbound calling areas, and
- Identify and map the exchanges that include a specific location (exchange) in their calling plans, also called inbound calling areas.
Major functions of CallingAreaInfo include:
- Generate an outbound or an inbound calling area database for a location based upon NPA/NXX, rate center, exchange, or clicking on a map
- Direct access to call plan data
- Create a map of the generated calling area
- Generate calling area databases for multiple locations in a batch run
- Print a report based on a CallingAreaInfo output database
About Local Calling
A calling plan is the rate structure that determines which phone numbers can call which other numbers and at what rates. Most Local Exchange Carriers (LECs) offer more than one calling plan for each NPA/NXX combination they serve. The NPA represents the Area Code, the NXX is the Exchange.
Local calls are ones in which a long distance provider is not necessary. However, there are both free and toll local calls and it is important to differentiate between them.
These rates are further impacted by the time of day of the call, holiday status, initial cost/duration of the call and overtime cost/duration. Time of day does not affect the geography that corresponds to the rate steps, but it can affect the actual rate being charged for the call. In addition, some calling plans offer different rates for holidays.
Internet Service Providers (ISPs)
ISPs can use CallingAreaInfo to analyze the call-in regions for area code and exchange (NPA/NXX) combinations, and determine which has the largest local calling area, helping them to decide which are the best NPA/NXX combinations to use for new numbers.
CLEC Service Planners
Competitive Local Exchange Carriers (CLECs) emulate and expand upon profitable business or residential local calling areas by analyzing the existing coverage areas of RBOCs and ILECs, helping them to compete better. A CLEC will commonly use CallingAreaInfo to increase its competitive advantage over other companies offering local telephone service. CLECs can use CallingAreaInfo to analyze the outbound call plans of competitive providers, helping them to define alternative plans for their target markets. Based on the results of the CallingAreaInfo analysis, CLECs can modify call plans to offer more coverage than the competition.
Telephone-Related Service Planners
Business that rely heavily on local customer calls, including ISPs, paging service providers, and wireless service providers can use CallingAreaInfo. These business can use CallingAreaInfo to compare the “most restrictive” or “most common” inbound calling plans to help determine which access numbers to acquire. After performing a call plan analysis with CallingAreaInfo, these companies can acquire access numbers that provide the appropriate coverage for their target market.
Wireless Service Provider Customer Service Representatives
When assigning a new phone number to a customer from an available inventory, customer service representatives (CSRs) for wireless service providers must account for a customer’s specific needs. For example, the customers wants to be sure that they will not incur any ‘toll’ or ‘long-distance’ charges when dialing their wireless number from home. CSRs can use the CallingAreaInfo output as input into the service provider’s application, allowing them to make an appropriate selection.
Customer Service Representatives from Any Business
Customers may call a business wanting to know the location of a local branch, service facility, etc. Customers interested in establishing internet service will contact an Internet Service Providers’ customer service representative for the best access numbers. CSRs can run an inbound calling analysis with CallingAreaInfo using the customer’s telephone number, and recommend access numbers to customers. To do this, a look-up table can be built that selects an access number based on the inbound call plan data generated by CallingAreaInfo. After running CallingAreaInfo, the customer service representative uses this lookup table to select an appropriate access number for that customer, based on which access number’s inbound calling plan contains the customer’s number.
Marketing analysts can visualize inbound or outbound calling areas of a set of numbers using MapInfo tables and workspaces generated by CallingAreaInfo. These maps can be used for comparison advertising.
Marketing analysts can define a target market based on the geography of a company’s inbound calling area. Maps generated by CallingAreaInfo can be used as input to TargetPro to select demographic data based on the calling area data generated. This application is especially relevant to ISPs and similar providers of telephone-accessed local services.
Marketing analysts can also determine prospects’ locations or proximity to a location using outbound calling areas. This information can be used for target marketing, assigning prospects to available branches, etc. This information is especially useful when the nature of the services provided are telephone related, or prospects’ addresses are not readily available.
Telephone Service Consumers
Large telephone service consumers can use CallingAreaInfo to:
- Compare outbound calling areas as an aid to choosing business call plans.
- Compare inbound calling areas as an aid to acquiring business phone numbers.
- Proscribe whom its employees may call.
- Audit telephone usage.
After running an analysis with CallingAreaInfo, the customer can compare actual phone charges with the rates in CallingAreaInfo’s output database.
Please contact us for pricing information.